Privacy Policy for Epic Africa Tours

Welcome to Epic Africa Tours (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website https://site.epicafricatours.com/ (“Site”) and our services related to travel, tour and safari bookings.

1. Information We Collect

We may collect and process the following types of information about you:

Personal Information You Provide Directly

• Full name, email address, phone number, mailing address

• Travel preferences and details (destinations, dates, group size)

• Booking or enquiry information

• Payment and billing information when required for processing bookings

• Messages you send through contact forms or chat features

Technical & Usage Information

• IP address

• Browser type and version

• Pages visited and time spent on the Site

• Device and operating system information

• Referring/exit pages and paths taken through the Site

This data may be collected through cookies, tracking pixels, and other similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests

• Process travel bookings and reservations

• Send booking confirmations and travel updates

• Improve our services and customize your experience

• Understand how users interact with the Site

• Provide customer support

• Send promotional information (with your consent)

3. Legal Basis for Processing (Where Applicable)

Where required by law (such as GDPR), we will process your personal information only when we have a legal basis to do so, such as:

• Consent you have given

• Performance of a contract with you

• Compliance with legal obligations

• Legitimate interests in improving our services

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• Enable core site functionality

• Recognize return visitors

• Analyze usage to improve our website performance

You can manage or disable cookies through your browser settings, but this may affect your ability to use certain parts of the Site.

5. Sharing Your Information

We may share your personal information with:

Service Providers

• Payment processors

• Booking systems and travel partners

• Marketing service providers

• Website hosting and analytics providers

Legal and Safety Situations

• Where required by law, legal process, or to protect rights and safety

Business Transfers

• In connection with a sale, merger, or corporate restructuring

We do not sell your personal information to unrelated third parties.

6. Third-Party Links & Services

Our Site may contain links to third-party websites (such as travel partners, social networks, payment gateways). We are not responsible for the privacy practices of these external sites. Please read their privacy policies before use.

7. Your Rights and Choices

Depending on your location, you may have rights including:

• Accessing your personal information

• Correcting inaccurate data

• Requesting deletion or restriction of your data

• Withdrawing consent at any time

To exercise these rights, contact us at the email address below.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission on the internet is completely secure. Please use caution when submitting personal information online.

9. International Data Transfers

If you are located outside our country of operation, your information may be transferred to and processed in other jurisdictions. By using our Site and services, you consent to such transfer.

10. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us to request deletion.

11. Updates to This Policy

We may update this Privacy Policy at any time. The “Last Updated” date will reflect the latest revision. Continued use of the Site after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Email: info@epicafricatours.com